Frequently Asked Questions

Q: What kind of Support do you offer your members? A: We offer Telephone support Monday through Friday 10 a.m. to 4 p.m. EST at (863) 533 – 5989 or we offer prompt E-Mail Support 7 days a week, year round at [email protected]. Shortly we will introduce Live Help via Online Live Chat.

Q: What platforms will your service work on? A: All Windows platforms, Mac, Unix & AOL. We also offer web based facilities compatible with WebTV and for those who don’t want to, or just can’t download software.

Q: Do I have to change Providers? A: No, You would continue to use your current internet provider.

Q: Will your service work with high speed connections? A: Yes, Our service will accommodate satellite, cable, ISDN, DSL & other popular high speed connections. 

Q: Why such a low fee? How do you stay in business?: A: The idea behind Ultimate Anonymity was not to make money. The idea was to provide the best resources at a price all could afford. Our minimal charge allows us to cover bandwidth and operating costs of the site allowing us to grow with our member base.

Q: Are there any recurring fees or additional fees? A: No. There are no additional, recurring or hidden fees. A membership with Ultimate Anonymity is good for one full year. Once your user ID expires you will need to renew your membership at our site. We will never re-bill your credit card for anything, for any reason, ever. 

Q: Is my credit card information and the signup process in general safe? A: Yes. We do not use third party processors to conduct our transactions. We maintain our own secured server which uses our own Thawte security certificate. We process transactions ourselves through our own merchant bank account using a 128 bit (Banking Standard) secured SSL connection between you and us therefore, making your transaction quite secure.


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