Q: What platforms will your service work on? A: All Windows platforms, Mac, Unix & AOL. We also offer web based facilities compatible with WebTV and for those who don’t want to, or just can’t download software.

Q: Do I have to change Providers? A: No, You would continue to use your current internet provider.

Q: Will your service work with high speed connections? A: Yes, Our service will accommodate satellite, cable, ISDN, DSL & other popular high speed connections. 

Q: Why only a one time fee? How do you stay in business?: A: The idea behind Ultimate Anonymity was not to make money. The idea was to provide the best resources at a price all could afford. The one time charge allows us to cover bandwidth & operating costs of the site.

Q: Are there any recurring fees or additional fees? A: No. There are no additional, recurring or hidden fees. A membership with Ultimate Anonymity is good for life. We will never re-bill your credit card for anything, for any reason, ever. 

Q: Do you offer Secure Tunneling? A: Yes. We offer a 128 bit secured connection between you and us allowing you to communicate safely without fear of interception on the ISP side.

Q: Do you keep logs of any kind? A: No, We do not maintain any logs.

Q: Will your service work for those living outside of the United States? A: Yes, our service will work with any existing internet connection anywhere in the world.

Q: Do you sell membership rosters to other companies? A: No. We do not maintain a membership roster. Because of this, there is nothing to sell or provide to other companies. This also means you will not get random e-mails from us. Our monthly newsletter is available online and previous issues are archived for members to access. Once an order is processed and access info sent to a member, the e-mail address is then purged. We do not keep any record of members e-mail addresses nor does access information (user id & password) have any cross reference to a member.

Q: How difficult is it to learn the procedures? A: Since Ultimate Anonymity’s inception we have incorporated frequently asked questions right into the website. The site was designed with the “newbie” in mind. We offer step by step instructions and even screenshots of procedures in many cases. Additionally, we offer e-mail support 7 days a week to answer questions.

Q: Will your program interfere with my current e-mail program? A: No, You may continue using your existing e-mail program as you normally would.

Q: Will you flood me with pop ups & banner advertisements? A: No, We do not accept advertising within the members area. No advertisements or pop-ups of any kind accepted at anytime within the members area, ever.

Q: How will your charge show up on my Credit Card Statement? A: If you use our secured server, the charge will appear as “Cyber Solutions”. If you use IBill’s (Internet Billing Company) secured server to signup with, the charge will appear as “IBL.”

Q: What if I change ISP’s, Can I still use my UA Membership? A: Yes, A member may utilize their membership from ANY computer or ISP. Once a member, you can always use the benefits of your membership regardless of what ISP or computer you may be using.

Q: I have a firewall. Will your product conflict with firewalls like Zone Alarm, McAfee, Norton etc.. etc..? A: No, our service will not cause conflicts with firewalls.

Q: I have two computers, do I need a membership for both PC’s?   A: No, a membership can be used from any computer, ISP or location. Once a membership is obtained, it can be used from anywhere the member needs it.

Q: What happens if I lose or forget my user id & password?  A: Each new member is assigned a user id & password upon signing up. Since we are a site dedicated to privacy & anonymity, we do not maintain a user list of our members. Each member is responsible for their own user access info. Members are urged to keep this information in a safe place in the event they forget or lose their assigned access information, as we are not responsible for lost user id’s and may not be able to replace them.

Q: I am a member, when I try to log in, I get no chance to enter my user id & password but instead go straight to an authorization failed screen?  A:  This is a common issue with Microsoft Explorer when it’s set to "Anonymous Login". The remedy for this can be found at HERE.